Privacy Policy

We collect information you voluntarily provide and information collected automatically when you use our services:

Personal Identification Information:

• Full name, email address, phone number, and date of birth
• Billing address, shipping address, and delivery instructions
• Username and password (stored in encrypted form)
• Profile picture and other account preferences
• Government-issued ID details (only when legally required for high-value transactions)

Transaction & Financial Information:

• Purchase history, order details, and payment amounts
• Partial payment card details (last 4 digits only; full card data is handled by Razorpay)
• UPI IDs, wallet balances, and refund information
• GST/PAN details (for B2B invoicing, if applicable)

Automatically Collected Information:

• IP address, browser type, device type, and operating system
• Pages visited, time spent, and clickstream data
• Referring URLs and search terms
• Location data (city/region level, based on IP)

We use the collected data for the following purposes:

• Processing and fulfilling your orders, including shipping and delivery tracking
• Sending order confirmations, invoices, shipping updates, and delivery notifications
• Creating and managing your account securely
• Providing customer support and resolving disputes or complaints
• Personalizing your shopping experience with relevant product recommendations
• Sending promotional emails, offers, and newsletters (with your consent)
• Preventing fraud, unauthorized transactions, and ensuring platform security
• Complying with legal obligations under Indian law (IT Act, Consumer Protection Act, etc.)
• Analyzing usage trends to improve our website performance and user experience
• Processing payments through Razorpay payment gateway

We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:

• Logistics & Delivery Partners: Name, address, and phone number shared with courier and shipping companies (Blue Dart, Delhivery, DTDC, etc.) solely for order delivery
• Payment Processors: Financial data processed by Razorpay under their PCI-DSS compliant infrastructure
• Technology Service Providers: Cloud hosting, email services, analytics (under strict data processing agreements)
• Legal Authorities: When required by law, court order, or government regulation
• Business Transfers: In case of merger, acquisition, or sale of assets, with prior notice to users

All third-party partners are bound by confidentiality obligations and prohibited from using your data for any purpose other than providing services to Roshan Tech Enterprise.

We implement industry-standard security measures to protect your personal information:

Despite these measures, no method of electronic transmission or storage is 100% secure. We encourage you to use strong passwords and never share your account credentials.

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for the website to function (login sessions, shopping cart)
• Performance Cookies: Collect anonymized data to help us understand how visitors use the site
• Functionality Cookies: Remember your preferences (language, currency, location)
• Marketing Cookies: Used to deliver relevant advertisements (opt-out available)

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

Razorpay's privacy policy governs the handling of your payment data. By completing a purchase, you also agree to Razorpay's terms and privacy practices available at razorpay.com/privacy.

Under applicable Indian data protection laws, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Update or correct inaccurate information via your account settings
• Right to Deletion: Request deletion of your account and associated data (subject to legal retention requirements)
• Right to Portability: Receive your data in a structured, machine-readable format
• Right to Restrict Processing: Object to certain uses of your personal data
• Right to Withdraw Consent: Withdraw marketing consent at any time without affecting prior processing

To exercise these rights, email us at info@roshantechenterprise.com. We will respond within 30 days.

Our services are not directed to children under the age of 18 years. We do not knowingly collect personal information from minors. If you believe your child has provided us with personal information, please contact us immediately at info@roshantechenterprise.com and we will delete such information promptly.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by:

• Posting the revised policy on this page with an updated "Last Modified" date
• Sending an email notification to your registered email address
• Displaying a prominent notice on our website homepage

Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated policy.

For privacy-related queries, requests, or complaints, please contact our Data Protection Officer: